Sodexo India

Section I: Facilities Management

1. Position Title: Guest Relation Executive

Key Responsibility Areas:
• Discreet surveillance of visitors, employees, client’s premises
• Aid and maintain data of employees, casual & contract labor during entry and exit to the client’s premises
• Assist in ensuring correctness of incoming and outgoing material
• Receive, guide and escort visitors
• Maintain vigil and alertness to prevent thefts and misuse of facilities
• Assist in fire fighting, disaster management and in any other emergency situations
• Maintaining Good relations with the Guest
• Welcoming the guest
• Collecting feedback and analyzing
• Assisting front office operations
• Meets and greets arriving guest and bids farewell to departing clients.
• Attends to guest needs, queries promptly and efficiently
• Plans for unexpected arrivals
• Reports daily activities in log book
• Maintains and neat and tidy appearance at all times

2. Position title: Front Office Executive

Key Responsibility Areas:
• Responsible for coordinating all work requests coming in through e-mail, phone or any other form
• of communication regarding the services provided to the client by Sodexo
• Collaborate with other members of the Sodexo on-site team, to dispatch as well as collect the
• work orders established after receiving a request through mail/phone/paper.
• Collect all closed work orders to close the calls.
• Produce reports based on the data collected, through produced work orders, for Sodexo and the
• Client
• Receive and answer all incoming calls/mails/papers reporting complaints or work requests
• Log in the call through the software, which in term generates work orders
• Set up reports with all collected data coming form the work orders for the Client as well as for
• Sodexo for controlling, transparency and information purposes
• Maintain the helpdesk work area and equipment in a clean and orderly condition following all
• prescribed regulations
• Maintain the confidentiality and security of all data and information relating to the facility
• Maintain professional appearance at all times

Candidate Profile:
• HSC/equivalent or Diploma holder or Graduate
• Minimum 2 years experience in any facility management company or in a hospitality industry.
• Excellent knowledge of Word and Excel
• Excellent customer service skills
• Excellent communication skills
• Ability to deal with various types of people
• Effective time management skills
• Ability to work under pressure

3. Position title: Assistant Facility Manager - Technical

Key Responsibility Areas:  

• You will be responsible for managing, coordinating and monitoring the maintenance, repair, construction and administrative activities of carpentry, electrical, plumbing, painting, general maintenance, and Heating Ventilating and Air Conditioning(HVAC) trades
• Direct the technical, maintenance & engineering team in a facility
• Monitor production, workflow, and time schedule
• Make changes as needed to improve efficiency and quality of work performed by trade personnel and outside contractors
• Coordinate planning, scheduling and implementation of activities to accomplish work in cooperation with other facility departments and services
• Coordinate work to fit daily schedule in collaboration with all department executives
• Coordinate schedules and projects in collaboration with all department executives
• Provide technical assistance to trade personnel
• Participate in monthly staff meetings and coordinate safety and technical training sessions
• Actively participate with the implementation and ongoing evaluation of preventive maintenance systems

Candidate Profile:
• Degree/Diploma in Engineering
• Minimum 3-4 years of experience with supervisory responsibilities
• Able to manage a team effectively
• Effective problem solving skills
• Analytical ability
• Ability to pay attention to details
• Excellent Customer focus
• Good communication skills
• Interpersonal Influence
• Strong Process Focus
• Achievement Oriented
• Innovative Thinking
• Good Visioning and powerful sense of direction
• Assertiveness

4. Position Title: Facility Manager - Technical

Key Responsibility Areas:  

• You will be responsible for managing, coordinating and monitoring the maintenance, repair, construction and administrative activities of carpentry, electrical, plumbing, painting, general maintenance, and Heating Ventilating and Air Conditioning (HVAC) trades
• Direct the technical, maintenance & engineering team in a facility
• Monitor production, workflow, and time schedule
• Make changes as needed to improve efficiency and quality of work performed by trade personnel and outside contractors
• Coordinate planning, scheduling and implementation of activities to accomplish work in cooperation with other facility departments and services
• Coordinate work to fit daily schedule in collaboration with all department executives
• Coordinate schedules and projects in collaboration with all department executives
• Provide technical assistance to trade personnel
• Participate in monthly staff meetings and coordinate safety and technical training sessions
• Actively participate with the implementation and ongoing evaluation of preventive maintenance systems

Candidate Profile:
• Degree/Diploma in Engineering
• Minimum 5 years of experience with supervisory responsibilities
• Able to manage a team effectively
• Effective problem solving skills
• Analytical ability
• Ability to pay attention to details

5. Position title: Assistant Facility Manager – Soft Services

Key Responsibility Areas:  

• You will be responsible for the all soft services provided by Sodexo at the client’s premises
• Coordinate and schedule projects with the Facility Manager
• Work with outside vendors and contractors, as required
• Direct all facility personnel to assist in day-to-day operations
• Daily inspection of premises for cleanliness and hygiene and take corrective actions as and when required
• On-time submission of monthly requisition of cleaning/disposable materials, uniform, stationary and cash. These requisitions should be done on prescribed formats.
• Responsible for training and replacement of the staff
• Apply and follow the contractual obligations, policies and procedures.
• Establish and maintain cordial relationship with the Client.
• Maintain a safe environment for all facility employees, visitors and staff

Candidate Profile:
• Graduate
• Minimum 3 to 4 years of experience in any facility management company or hospitality industry with at least 1 year at supervisory level
• Good leadership and motivational skills
• Excellent Customer focus
• Good communication skills
• Interpersonal Influence
• Strong Process Focus
• Achievement Oriented
• Innovative Thinking
• Excellent Attention to detail
• Good Visioning and powerful sense of direction
• Assertiveness

6. Position title: Facility Manager

Key Responsibility Areas:  

• You will be responsible for maintaining and continuously improving the efficiency and profitability of the assigned operation, whilst maintaining a high standard of service in accordance with budget
• Develop and maintain excellent relationships with the client on site as well as practise excellent teamwork and support for the other members of the service
• Ensure that high quality of service is carried out promptly according to Sodexo India standards
• Maintain a high standard of hygiene, safety and cleanliness in accordance with Sodexo India, client and statutory requirements
• Identify client needs and expectations and ensure client satisfaction
• Deal professionally with customer feedback
• Actively monitor and handle complaints
• Ensure completion of all relevant Company paperwork; maintain the accounting, systems and processes with legible, precise, accurate and timely completion
• Ensure prompt invoicing and recovery for the services rendered as per the agreement
• Assess weekly and monthly figures and maintain adequate controls to monitor budget performance
• Actively pursue and achieve budget targets and assist in budget compilation
• Ensure security of main float, cash, credit and account transactions and that they are reconciled correctly on a daily basis
• Ensure security and maintenance of premises, equipment and stock
• Formulate systems in line with client and Sodexo expectations
• Maintain and continuously improve the quality of service and standards
• Keep know-how of current safety regulations in order to respond to emergency call-in situations in the facility and help to coordinate any related function to accommodate the safety of customers, visitors and staff

Candidate Profile:
• Graduate with experience in a supervisory or management role
• Leadership and team building abilities
• Customer focused
• Strong financial and budgeting skills
• Sound written and verbal communication
• Excellent time management skills
• Interpersonal influence
• Organised and self motivated
• Computer literacy
• Innovative Thinking
• Attention to details
• Process oriented
• Assertive

7. Position title: Housekeeping Executive

Key Responsibility Areas:

• Responsible for the grooming, uniform standards, cleanliness, hygiene and overall attitude of the staff
• Daily inspection of premises for cleanliness and hygiene and take corrective actions as and when required
• On-time submission of monthly requisition of cleaning/disposable materials, uniform, stationary and cash. These requisitions should be done on prescribed formats
• Procure commodities (cash and credit purchase) and properly store them
• Responsible for training and replacement of the staff
• Prepare duty rosters and schedules for staff involved in all activities
• Ensure that the highest possible standards are attained and maintained in areas related to the contract
• Ensure that employees under his control are adequately briefed and experienced for the job they are assigned and that they have received appropriate safety training
• Keep a strict control on the maintenance, property and other equipment provided by the client
• Check all daily formats prepared by the different departments on site.
• Maintain his work area and equipment in a clean and orderly condition following all prescribed regulations.

Candidate Profile:
• HSC or Graduate
• 2 to 3 years of experience in any facility management company or in hotel industry
• Good customer service skills
• Ability to pay attention to details
• Good interpersonal skills
• Achievement Orientation
• Innovative Thinking
• Team working and collaboration

8. Position title: Facility Executive

Key Responsibility Areas:
• Responsible for the grooming, uniform standards, cleanliness, hygiene and overall attitude of the staff
• Daily inspection of premises for cleanliness and hygiene and take corrective actions as and when required
• On-time submission of monthly requisition of cleaning/disposable materials, uniform, stationary and cash. These requisitions should be done on prescribed formats
• Procure commodities (cash and credit purchase) and properly store them
• Responsible for training and replacement of the staff
• Prepare duty rosters and schedules for staff involved in all activities
• Ensure that the highest possible standards are attained and maintained in areas related to the contract
• Ensure that employees under his control are adequately briefed and experienced for the job they are assigned and that they have received appropriate safety training
• Keep a strict control on the maintenance, property and other equipment provided by the client
• Check all daily formats prepared by the different departments on site.
• Maintain his work area and equipment in a clean and orderly condition following all prescribed regulations.

Candidate Profile:
• HSC or Graduate
• Qualification or minimum 2 to 3 years of experience in any facility management company or in hotel industry
• Good leadership and motivational skills
• Good customer service skills
• Ability to pay attention to details
• Good interpersonal skills
• Innovative Thinking
• Assertive

Section - II: Food Services

9. Position title: Chef

Key Responsibility Areas:

• Take charge of the assigned kitchen/s of operations
• Prepare, Produce and Present food to the agreed standard and quality with proper presentation, and prepared to the agreed profit accordance with company policy
• Organize all resources within the kitchen for optimum productivity and use
• Prepare, cook and produce food with particular emphasis on presentation, hygiene and economy
• Plan and cost regular and party menus on weekly basis in co-ordination with the Manager / site In-charge to ensure variety and healthy options
• Assist Manager / site In-charge in indenting for provisions and discipline
• Responsible to allocate duties for all kitchen staff
• Responsible for implementing company discipline and HR policies
• Develop and train junior staff at the site to take on more responsibilities in the future
• Ensure proper cleanliness of the kitchen equipment and the kitchen area
• Observe safety rules and procedures
• Ensure that equipment and materials are maintained as per standards
• Report and take action in relation to any accident, incident fire, loss or damage
• Ensure proper grooming and hygiene from all staff in the production unit
• Ensure proper sorting of stores items and maintain the stores including meat, fish, vegetables and Dairy products, and stored under correct temperatures in Chiller and freezer containers
• Plan interesting menus for parties and coffee-shop to ensure high sales
• In addition, to the above mentioned duties and job functions, any other assignment given occasionally or on a daily basis by the immediate superior or the management

Candidate Profile:
• Minimum 6 years of experience in hands on cooking including:
• Experience in a high pressure catering environment, preferably in a commercial or industrial environment
• Experience in menu planning and production
• Experience in or exposure to bulk cooking
• Able to work with a substantial level of accountability
• Ability to control food costs
• Ability to work in a team environment with a hands-on approach
• Creativity and an eye for detail
• Basic computer knowledge preferable
• Committed to quality
• Service and result oriented

10. Position Title: F & B Executive

Key Responsibility Areas:  

• You will be responsible for serving the clients and guests according to Sodexo standard and to
perform duties as delegated by the Immediate Manager
• Prepare indents for F&B section as per the consumption pattern, and keep proper track of
breakages, and maintain consumption reports and costs of department
• Ensure implementation of company discipline at site
• Adhere to proper food hygiene and storage practices
• Ensure complete care and handling in relation to catering service and buffet equipment
• Observe and enforce safe working practices with all subordinate staff
• Follow all safety rules and procedures as per the site requirements
• Ensure that equipments and materials are not left unattended
• Plan menus for small functions as and when needed
• Ensure complete guest satisfaction

Candidate Profile:
• Graduation/Diploma in Hotel Management with minimum 4 years experience
• Experience in a high pressure catering environment, preferably in a commercial or industrial
environment
• Understanding of electronic cash register systems and basic bookkeeping
• Computer literacy
• Sound communication skills
• Work scheduling and planning skills
• Leadership skills
• Well groomed and able to represent Sodexo in a professional manner
• Customer focused
• Organized and self motivated
• Creativity and an eye for detail
• Team Working & Collaboration

11. Position Title: Hospitality Manager

Key Responsibility Areas:  

• You will be responsible for producing and presenting food items to meet customer and client expectations and Sodexo India standards as well as maintain and continuously improve the efficiency and profitability of the operation
• Ensure that all the service deliveries are carried out as per the terms and conditions agreed upon with the client.
• Manage the menu recipes rotation for breakfast, lunch, snacks, dinner and special events
• Initiate development of new menus, upgrade old menus and special event menus
• Taste the food before service begins
• Develop new ideas for promotions, festivals and other special events
• Plan the pre-preparation area to ensure that the items are processed according to the recipes
• Plan and supervise the daily preparation of dishes according to the prescribed recipes; ensure that each item is made exactly as per the recipe and the quality and quantity is consistent every time
• Enforce FIFO policy inside kitchen cold room (Milk, Curd and Eggs); ensure only clean, hygienic items enter this space; full responsibility for cold room cleaning policy and procedures; ensure that all the cold holding units (preparation and dairy) remain at the required temperatures, and that the ingredients are stored and covered appropriately, in accordance with the laid down hygiene requirements
• Attend to day-to-day problems and needs concerning equipment and food supplies; detect and ensure disposition of spoiled or unattractive food, defective supplies/equipment, and/or other unusual conditions
• Make arrangements for maintenance, repair and upkeep of the kitchen, its equipment, and other areas as appropriate
• Consistently maintain standards of quality, cost, presentation, and flavour of foods
• Ensure organic growth of sales and sites by developing and promoting service excellence, retail offers and value added offers
• Sustain and build site profitability through timely analysis of reports and provide solutions to counter any discrepancies
• Apprise the management of any serious reversal or threat to the operations on time
• Meet the sales and profit targets of the site
• Responsible for accurate control, handover and deposition of cash; maintain accurately all the specified cash control documents
• Ensure that all the invoices are raised and delivered to the client as per schedule
• Ensure that the entire invoiced amount is received from the client on time and the outstanding amount is minimal

Candidate Profile:
• Diploma /Degree in Hotel Management with minimum  4 years experience in Corporate Catering
• Business acumen, customer focused, interpersonal influence, leadership and team building skills
• Commitment to quality, assertive, process oriented, self-motivated
• Strong financial and budgeting skills

12. Position Title: Hospitality General Manager

Key Responsibility Areas: 

• You will be responsible for entire site food production and food service operations on the site and to meet customer and client expectations and Sodexo India standards for the services.
• Achieving Food Service SLAs and timely service delivery.
• Compliance on HSE consistent improvement in scores
• CSA scores & feedbacks
• 100% Process compliance & Cash Management
• Food cost control and profitability
• Food festivals, promotions
• Ensure that all the service deliveries are carried out as per the terms and conditions agreed upon with the client.
• Preparation of cyclic menu to offer the bests variety for all the meals.
• Initiate development of new menus, upgrade old menus and special event menus
• Taste the food before service begins
• Develop new ideas for promotions, festivals and other special events
• Ensure standardization of recipes & directing the kitchen team
• Ensuring all QMHSE practices are adhered on site.
• Attend to day-to-day problems and needs concerning equipment and food supplies; detect and ensure disposition of spoiled or unattractive food, defective supplies/equipment, and/or other unusual conditions
• Make arrangements for maintenance, repair and upkeep of the kitchen, its equipment, and other areas as appropriate
• Set and deliver foodservice standards on the site along with the team.
• Responsible for accurate control, handover and deposition of cash; maintain accurately all the specified cash control documents
• Ensure that all the invoices are raised and delivered to the client as per schedule
• Identify the training needs of his team and Ensure that all the HR processes and staff welfare activities are implemented and carried out

Candidate Profile:

• Degree/ Diploma in Hotel Management from A grade institution
• Minimum 8 years experience
• Forte in Indian and international cuisines with strong knowledge of Menu Engineering, Food cost controls, QSHSE processes
• Hands-on Food production and service skills
• Nurtures and develops team members, encouraging innovation
• Strong Leadership and People management skills
• Fluent English – written and spoken, multi-lingual desirable  
• Excellent communication; Attention to detail.

13. Position Title: F & B Manager

Key Responsibility Areas:  

• Prepare indents for F&B section as per the consumption pattern, and keep proper track of breakages, and maintain consumption reports and costs of department
• Ensure implementation of company discipline at site
• Adhere to proper food hygiene and storage practices
• Ensure complete care and handling in relation to catering service and buffet equipment
• Observe and enforce safe working practices with all subordinate staff
• Follow all safety rules and procedures as per the site requirements
• Ensure that equipments and materials are not left unattended
• Plan menus for small functions as and when needed
• Ensure complete guest satisfaction
• In addition, any other assignment given by the immediate superior or the Management

Candidate Profile:
• Experience in a high pressure catering environment, preferably in a commercial or industrial environment
• Understanding of electronic cash register systems and basic bookkeeping
• Computer literacy
• Sound communication skills
• Work scheduling and planning skills
• Leadership skills
• Well groomed and able to represent Sodexo in a professional manner
• Customer focused
• Organized and self motivated
• Creativity and an eye for detail
• Team Working & Collaboration

If you are interested in having a career with us and believe you are the right candidate for us, please email your resume on careers.IN.AMECAA@sodexo.com.