95% of our employees are in direct daily contact with our consumers. Sodexo's success depends on our employees’ expertise, pride and pleasure in delivering our services across all of our businesses. We strive to ensure that each individual, whatever their qualifications, has the opportunity to continuously develop their skills and advance in their responsibilities.
We encourage all employees to learn throughout their professional lives at their own pace and according to their personal goals.
The satisfaction of Sodexo’s clients and consumers depends largely on the skills and talents of its employees. Sodexo is committed to providing training for employees that increase their knowledge, enabling them to better deliver services to clients and consumers as well as to advance and grow throughout their careers.
Learning and development also is an important means of increasing employee engagement, which contributes to improved performance and higher employee retention. Examples of the Group’s global training programs include the Sodexo Ambassador program and its specialized academies. More than 880 professionals have now been trained in Sodexo’s robust approach and processes in sales through its Sales Academy.
The Global Facilities Management Academy helps to develop the knowledge and skills necessary for operational managers to grow Sodexo’s Facilities Management business through courses on FM strategy to support client retention as well as health and safety.